※PLEASE NOTE: The store reserves the right to accept or reject your order. If the store is unable to accept your order due to incorrect trading conditions or other circumstances, we will send you a notice of non-delivery by email. Sorry for the inconvenience caused.
【Payment】
Credit Card
We use "EcPay", the webpage will be redirected to the EcPay Payment screen; the whole transaction is encrypted and credit card information will not be saved on the website, you can pay by credit card with peace of mind, Credit card support Visa, MasterCard, JCB, UnionPay.
LINE PAY
When you select LINE Pay, you will be directed to the LINE Pay payment page on your mobile device for secure credit card checkout. On your desktop device, you will see the QR CODE screen of the LINE Pay payment page.
※LINE Pay supports domestic Visa, Master, JCB credit card payment only
※LINE Pay does NOT support the Google app browser (not Chrome), you will not be able to go to the LINE Pay payment page, and you will need to change your browser to use LINE Pay to place your order.
※Payment must be made within 15 minutes of each transaction, and do NOT block pop-up windows and use incognito windows.
※Whether you place an order on your computer, ipad or phone, you will be redirected to the LINE app on your phone to complete the payment.
COD
We offer 7-11 and Familymart, two stores for you to choose from, and cash only for pickup at the store.
※The product will be shipped to your designated store, and you will be notified by SMS to pick up the product from that store.
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【Delivery】
In-store pickup
We provide 7-11 and FamilyMart, two stores for you to choose from, due to the different distance of each store, the delivery time varies, the goods will be delivered to your designated 2~3 working days after the order is shipped, then you will be notified by SMS to pick up the goods from the store.
※Delivery area: all areas of the island, the outlying islands currently only provide Penghu, Kinmen and Lienchiang (ONLY Nangan / Beigan township).
※If you pay by credit card, LINE Pay, or ATM virtual code, please bring your ID card to the store when you pick up your order and fill in the same name as your ID when placing your order.
Home Delivery
※ We ONLY provide shipping service in TAIWAN.
※ If you choose Home Delivery, please fill in the recipient's name, address and contact number correctly, in case of return due to incorrect input, you will be responsible for resending shipping charges.
※ In accordance with the company's vacation policy, the delivery time will be delayed by 1 - 2 days in case of holidays during the delivery period, and the delivery will be postponed after the actual number of holidays.
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【Delivery Time】
In-store pickup
We will ship your order within 1~2 working days after the order is placed, the products will be delivered to your designated store in 2~3 working days after the order is placed, and you will be notified by SMS to pick up the products from the store.
Home Delivery
The goods will be shipped to your home delivery address within 1~2 working days after the order is placed.
※If there is a holiday, we will arrange the shipment ASAP according to the order sequence, and the delivery time will be according to the above time after shipment. If you need to know the delivery status, you can contact customer service to confirm for you.
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【Shipping fee】
7-11, Familymart: NT$80
Home delivery: NT$120
※Free shipping for purchases over $1,500, If the order amount is less than $1,500 after using the gift voucher or discount code, the shipping fee is still required.
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【Overseas delivery】
Delivery Area
Overseas delivery service in Hong Kong, Macau, China, Singapore and Malaysia.
Payment
Overseas orders can be paid by credit card only (Visa、MasterCard 、JCB、UnionPay)
Overseas shipping fee
The cost of shipping varies from $300 to $1,000 depending on the area and weight.
※Free shipping for purchases over $3000, If the order amount is less than $3,000 after using the gift voucher or discount code, the shipping fee is still required.
Shipping method
The package will be shipped within 3 working days after the order is placed and will take about 3-5 working days to arrive.
After the package is shipped, you will receive a shipment notification via email, along with an international logistics number for you to check the delivery status.
Customs duty
In accordance with the laws and regulations of each country, there may be additional charges such as import duties and handling charges, and when these additional charges are imposed, the actual charges will be borne by the customer and collected directly from the customer through the delivery post office or delivery company where the goods are delivered.
PLEASE NOTE:
Overseas shipping takes a long time to process the international processing process, the correctness of the recipient's address when filling out the form so that you can receive the product as soon as possible.
※Please fill in your full name and delivery address in English to ensure smooth delivery of your package.
※For shipping to China, you will need to provide proof of identity to ship to China.
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【Receipt handler】
Send a receipt
In response to the paper-free receipt, no paper receipt will be sent after the purchase at BAONII, instead, an electronic receipt will be sent. The electronic receipt notification will be sent to the e-mail address you left when you ordered within 7 weekdays after the payment is successfully made.
※After receiving the receipt notification letter, you can check the receipt information on the Ministry of Finance's service platform.
※Receipt carrier: If you provide your personal carrier number, we will store it in the EcPay receipt carrier system.
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【Receipt Lottery Claim】
If you have stored your receipt in the EcPay, you will be notified by email within 10 days of the announcement of the winning number by the Ministry of Finance on the 29th.
You can go to 7-11 and use I-BON to print out the receipt for redemption.
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【Order Tracking】
You may use the following methods to check your order.
Member Account Checking
If you have created a member account on BAONII, you can view your website by going to the top-right menu on Member Center, then clicking on Order to check your Order History.
※However, if you order products when you are not logged in or not a member, the order history and purchase money will not be recorded in the member information.
E-MAIL Look up
Send your questions by email to service@baonii.com and let BAONII customer service take care of you.
Online Customer Service
Service Time: Mon to Fri AM 10:00~PM 07:00, through Facebook Messenger, BAONII customer service to serve you.
※If you have a question about your order, please leave your order name, phone number, and the E-MAIL, so that we can handle the problem for you as soon as possible.
